The Coaching Contract
Kate provides individual coaching and consultation to help clients develop and implement strategies of enhanced business performance and/or personal satisfaction.
Through an interactive and developmental coaching process, Kate guides her clients through strategies and solutions designed to move them towards the attainment of defining and accomplishing professional and personal goals. She respects, acknowledges, and protects the vulnerability and confidentiality of each client, while constructively holding clients to high standards of self-responsibility and self-accountability.
Kate is not a certified coach, but she upholds the International Coach Federation Code of Ethics.
If, at any time, you (the client) feel that your needs are not being met or you are not getting what you want out of the individual coaching, please tell Kate so you can discuss your needs and adjust your coaching program.
Coaching is scheduled at the mutual convenience of the coach and the client.
In most cases, coaching will be conducted via an Audio or Video “Zoom Room,” as agreed upon by both parties. Please remember that you must give 24 hours prior notice if you need to cancel or change the time of an appointment, otherwise you will be charged for the session in full. Kate will make reasonable efforts to reschedule sessions, which are canceled in a timely manner. Either party may end the coaching relationship at any time, by giving written, email, or verbal communication of their desire to end the coaching sessions to each other, however charges may apply based upon the separate payment agreement you have entered into with Kate Bagoy International LLC.
Kate respects you confidentiality and will only release information with your written permission, if she is required to do so by a court order, or if she believe you are in danger of hurting yourself or others. These situations rarely occur in coaching practices, but if such a situation does occur, she will make every effort to discuss it with you before taking any action.
Although, during the course of your coaching, you may discuss your future plans, business affairs, customer lists, financial information, job information, goals, personal information, and other private information, Kate will not voluntarily communicate your information to a third party.
Coaching versus Psychotherapy
There are some similarities between coaching and psychotherapy, but Kate is not a licensed therapist or licensed coach and you will not be receiving therapy. Although both coaching and psychotherapy use knowledge of human behavior, motivation, behavioral change, and interactive counseling techniques, there are major differences in the goals, focus, and level of professional responsibility. In rare situations, Kate may recommend that you enter psychotherapy (with a psychotherapist or counselor) as a condition of continuing coaching.
Coaching is a professional relationship and Kate will maintain professional boundaries during and after your work together. Considerable experience shows that when boundaries blur, the hard-won benefits gained from the coaching relationship are endangered.
In order to honor and protect the coach’s intellectual property, (you) the client agree not to disclose or communicate information about the coach’s materials, written articles, or methods to any third parties without express permission. Kate will also protect any client intellectual property or personal/business information that may be discussed.
Business coaching with Kate Bagoy is designed to help you enhance and improve all aspects of your personal and professional life, using the coaching calls for strategizing, brainstorming, goal setting and planning. Your specific progress is based on your ability to implement the plan you develop and any and all situations that may affect your goals; as such, coaching offers no guarantees of your financial progress.
In her role as a business coach, Kate may make suggestions or offer advice, resources and recommendations for her clients. But each client assumes sole responsibility to decide what actions to take regarding his/her business plan and/or career development path. Given this coaching contract, all clients agree to hold Kate harmless for the state of their businesses or careers, as well as taking total responsibility for their own results apart from coaching. Clients will indemnify and hold Kate Bagoy and Kate Bagoy International LLC harmless from any legal claims, actions, or judgments.
Class Action Waiver
You may only resolve disputes with us on an individual basis, exclusively by binding arbitration, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren’t allowed. See complete Terms of Service for details.
Your Satisfaction & Refund Policy
Your personal satisfaction is important to me. If, for any reason, you are not completely satisfied with your coaching program a refund will be provided on the following conditions:
Life & Success Coaching
- A 100% refund will be issued if you wish to cancel your coaching program before the start of your third session.
- A 50% refund will be issued if you wish to cancel your coaching program before the start of your fourth session.
- No refunds will be issued after your fourth session or 30-days, whichever is sooner.
Six and Seven-Figure Strategy Programs
- A 100% refund will be issued if you wish to cancel your coaching program within two weeks of purchase and before our business strategy session (your second session).
- A 50% refund will be issued if you wish to cancel after our strategy session but before weekly coaching commences.
- A 25% refund will be issued if you wish to cancel after your first coaching session.
- No refunds will be issued after your second coaching session or 30-days, whichever is sooner.
I reserve the right to decide which clients I work with and to ban clients from my practice and my programs if they behave disrespectfully to me or to any of my staff. In the unlikely event I need to banish you from my programs, no refund will be issued.
Unused, unexpired sessions may be gifted to a friend or family member presuming the friend of family member applies for and is an approved and suitable candidate for coaching.
Please allow up to 14-days processing time for refunds after approval.
Hiring Kate as your coach signals agreement with this coaching contract.